Salesforce Both(Admin+Developer) Course Content:

Course Duration: 45-50 Hours with Online Live & Interactive Sessions

===== Admin | 201 Syllabus =====

Background preparation

Introduction on Cloud Computing
IAAS (Infrastructure as a Service)
PAAS (Platform as a Service)
SAAS (Software as a Service)
Introduction on CRM
History of Salesforce
Introduction on SalesForce.Com
Case study

Understanding Salesforce environment

Salesforce Organization
Salesforce Editions
Pricing
App logo
Global search
User menu
App menu
Tab bar
Recycle bin
Case study

Salesforce Standard Objects

Salesforce Sales Process
Salesforce Service Process
Salesforce Marketing Process
Lead management
Lead conversion
Web to Lead
Lead auto response
Lead Assignment
Case management
Case auto assignment
Case auto response
Web to case
Email to case
Case escalation
Solution management
Knowledge management
Activity management
Task
Event
Case study

Collaboration in Salesforce

Setting in Chatter
Using Chatter
Private groups
Public groups
Invite customers
Post a message by email
Chatter feeds
Chatter tagging

Salesforce Data Model

Becoming Familiar with the Setup segments
Introducing Apps
Introducing Objects
Introducing Tabs
Introducing Fields
General Fields
Enhancing the Simple App with Advanced Fields
Field Dependency
Multi dependency picklist
Field tracking
Field deletion consideration
Global field
Becoming Familiar with Object Definition Page
Case study

Data Validation

Enhancing the Simple App with Data Validation
Introducing Validation Rules
Standard Validation Rule
Custom Validation Rule
Case study

UI Design & Mapping With Department

Introducing Page Layouts
Adding page Layout elements
Tab Layouts
Working on fields
Field setting
Working on buttons
Working on related list
Working on sections
Detail page
Edit page
Reports in Page layout
List views
Access in list views
Case study

Expanding the App Using Relationships

Introducing Relationships
Lookup Relationship
Master Detail Relationship
Roll-up Summary fields
Hierarchy Relationship
Self Relationship
Many to many Relationship
Case study

User Management

Introduction Users
User management process
User license
Features license
Case study

Security and Sharing

IP Address restrictions
Activations
Audit Trials
Login hours
Forceful password expiry
Session details
Organization-Wide Defaults
Profile
Permission Sets
Roles
Sharing Rules
Manual Sharing
Field Level Permissions
Public Groups
Queues
Public Group Vs Queue — Use case
Case study

Data Management

Scheduling
Mass delete
Mass transfer
Data import wizard
Data import wizard Vs Data loader
Data loader
Batch size
Server host
Sandbox Vs Production Usage
Export
Export all
Insert
Update
Upsert
Delete
Hard delete
15 digit ID
18 digit ID
External ID
Case study

Using Custom Workflow Processes

Introducing Automation
Workflow rules
Update Record
Create Task
Automate Emails
Outbound Message
Time dependent workflows
Time triggers
Deep dive into Evaluation criteria
Use case of evaluation criteria
Case study

Approvals Process

Planning for Approval processes
Creating an Approval process
Creating Approval steps
Multi step Approvals
Final approval action
Final rejection action
Working on recalling
Delegate process
Multiple approvers Vs Single approver
Case study

Advance Automation

Limitations of Workflow rules
Workflow Vs Process Builder
Benefits of Process Builder
Record update
Email alert
Chatter post
Visual Workflows AKA Flows
Screens
Condition check
Outcomes
DML by Flows
Login flows

Analysing Data with Reports and Dashboards

Introducing Reports
Tabular Reports
Summary Reports
Matrix Reports
Joined Reports
Report Formats
Introducing Dashboards
Adding Dashboard Components
Dynamic dashboard
Regular dashboard
Dashboard security
Types of report sharing
Types of Dashboard sharing
Report security
Bucket fields
Custom Reports Types
Formula fields

===== Developer Syllabus =====

Basics of programming (for those who never did any coding before)

Basics of programming
Variables
Operators
Expressions
Looping Statement
Controlling Statement
Class
Objects
Functions

Basics of Salesforce programming

Architecture Apex / Force.com
Data Types in Salesforce
Collections
List
Set
Map
Debug process and methodology

Building logic through programming

APEX Class
Triggers in Salesforce
Invoking apex classes from Triggers
Trigger handlers
Trigger Scope
Trigger Types
Trigger Events
Best Practices Triggers
Governor Limits
Understanding Trigger Context Variables in Salesforce
Trigger.New
Trigger.Old
Trigger.New Vs Trigger.Old
Trigger.NewMap Vs Trigger.OldMap

Testing in Salesforce

Understanding Test Classes in Salesforce
Building Test Classes and execution
Code coverage understanding
Annotations

Data Manipulation Language

DML Statements
Insert statement
Update Statement
Delete Statement
Getting data from recycle bin
MVC pattern in Salesforce
Introduction to Visual Force
Enabling VF for your Organization and Execution
Creating First VF page

Working on UI with Visualforce Pages

Building Page Block Table in VF page
Building Form in VF page
Apex:PageBlockSection and apex :PageBlockSectionItem
Input Components
InputText
InputField
OutputLabel
Controllers
Types of Controllers
Standard Controllers
Custom Controllers
Controller Extension
Rerender
With sharing
Without sharing
VF page with multiple extension class
Best Practices Visualforce
Bulkification
Exceptions

Query Languages

Intro to SOQL
Query formation in SOQL
Intro to SOSL
Query formation in SOSL
DML statements in Salesforce
SOQL Vs SOSL
Aggregate functions
SOSL transformation
Relationship query
Query on parent to fetch child data
Query on child to fetch parent data

Advance APEX

Batch class
Using Start()
Using Execute()
Using Finish()
Batchable interface
Understanding BatchableContext
Schedule Class
Schedulable interface
Calling batch from schedule class
Scheduling using CRON job
Transaction Control
Rollback
Save point